When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. La-z-Boy used to make the best and greatest recliner in the world until the 90s. I have no kids and no animals just me and my husband. It looks like the recovery is as good as it is going to get. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. Just bought a couch and love seat here. I bought a Laz-Boy leather recliner two years ago. Going beyond recliners, you can purchase actual theater seating. We just had a GREAT experience with Patty. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. Despite the fact that both are still in excellent condition, I've never really liked them. When she returned it, she said she loved sleeping in it. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. I called it in to have someone come and look at it and fix it. Thought Chair Should Be Replaced - Refused. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. We still prefer Lazyboy. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. La-Z-Boy is a furniture company that was founded in 1927 in Monroe, Michigan. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. We did some looking on line and found that the line had been discontinued. The units are now no longer under warranty and La-Z-Boy's service department offers no help. I would never refer anyone there. The warranty is a scam. The cons: La-Z-Boy sectionals and sofas can be higher priced than other competitive online options. Renew only has a life expectancy of 5-7 years. It cost 3000 and within 10 months it was ripping where the reclining action occurs and both sides had to be replaced and they are still ripping, the leather at the seams has lost all its color. They obviously work well together and are very interested in their customers experience. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. She also had answers to all of our questions. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. Do not be fooled. We bought a lazy boy loveseat. There's a wide price range, with great deals starting around $300. Michael Dawson had so much patience with us! Cause friction of the non leather. She wasn't pushy and was very down to earth. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. Third purchase at this store. The delivery went smoothly and the delivery guys were pleasant and careful. They were fantastic to work with from start to finish & we love everything we bought. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. Patty is friendly, helpful, and not pushy. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. Bottom Line - Inspect Carefully Any Product From La Z Boy Because Their Customer Service Is Horrible. I have carried Lane, Berkline, Benchcraft, and England (a subsidiary of La-Z-Boy) and they all do not stack up to Best and flex steel in quality and they are generally bad in getting warranty work done. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. Basically you can buy 2 or 3 couches at other stores for the price you pay here. The warranty company denied the claim because the issue isn't due to an accident. Took eight weeks to make and be delivered. I then was told I would receive a call within a week. Will NEVER recommend Lazy boy to anyone In the future. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. As soon as I sat in it, I was in heaven. I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. Quick Links About Flexsteel After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". The price was fair, in line with the competition or a little better, based on our research. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. The new styles are sleek and contemporary. His problems are in the shoulders. I waited over months to get our sectional and it was damaged. Darn shame the lowest bidder got the partial board bid. We are so excited to move home and enjoy our new furniture. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. Huge red flag and wish I knew before buying. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. We are happy with it. Our children are grown and this couch is not being abused. Lazboy 1.8 Southern Motion Furniture 1.7 (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. The only redeeming feature is they do have good recliners. Then just the other day another loud pop and this time the chair nearly turned over. He let us look with no pressure. His father had his own spot. We worked with Patti and she is sweet genuine and very kind and extremely helpful, not to mention patient. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. After signing order, Linda brings the warranty to sign. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. So I called the company to have a service tech come out and look at it and I am being told that it is $60 for the service call and pick up to take it to the shop; another $60 to deliver it back; AND $60/hour for labor to fix the broken frame of the couch!!! We've had it ever since and my hubby sits in it daily. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. We bought 2 recliners. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. First history. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. It looked the same as the one I tried in the store. In 2013 it was my time as an adult to make my first big furniture purchase. We had a great experience! Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. I don't recommend Lazy boy furniture because of this. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. All in all, great experience. La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. I just checked and Crate & Barrel has some fabric recliners. Patty is the kind of salesperson any store should have. Truly well made furniture sold by a store that employs a sales staff that is knowledgeable, honest, and accurate. They are extremely helpful and go out of their way to meet our demands. 10k on a couch with several issues that have not been rectified, rudeness and runaround. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. 50*20. Store had a great collection, helpful, yet no pressure sales people. The leather has peeled away from the fabric backing in all wear places. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. After a few more months the rocker mechanism broke. Within a week of delivery the right side of recliner became loose. We will definitely go back the next time we need furniture. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. Update: They offered to take it back. They will hear it from me when and if they ever answer. I went in and an older woman helped me. Some customers may find this unappealing. I had a situation whereby a merchant shipped an item to me with obvious defects. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). I see lots of negative reviews but our experience was nothing but top rate! La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. Extremely comfortable! We bypass it on the way to our home office (actually part of the same room), and it and the room always looks wonderful because it's rarely used. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. Nest place to buy in Modesto! Who knew La Z Boy was still in business? They farm out repairs to a company called "Comfort Care" who has no concern about doing the job correctly. You should too! Cannot sit close to the arms of the chairs. He asked if i bought a warranty and i said no. In my opinion, this was a terrible way to handle the whole situation, and a poor business decision by LA Z BOY! They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. I would never buy a Lzee boy product again. I wouldn't hesitate to return when it's time for a remodel. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. having to revisit all the LAZY boy purchases in the area. We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. Now looking at 21/2 months post deli and multiple days and conversations of frustration. So I went to La-Z-Boy furniture. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. Great quality, great service and a wonderful shopping experience. She said the price is the price .No discounts. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. Production may have been expedited, but delivery certainly was not! Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. loribee and frazoo, thanks for taking the time to reply. I've always liked the massage recliners, but just can't bear to have one in the family room. Pros of Lazy Boy Furniture. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. Highly recommend asking for Patty. He didn't hover at all. Asked for service. We received a partial delivery. Ordered Harbor Town Recliner On July2, 2021. I told him I would think about it. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. The recovery is as good as it is going to 3 `` La-Z '' stores and selected Santa Rosa looked. $ 300 condition, i was going to get our sectional and it was my time an. Best and greatest recliner in the past and happy with it we decided to look again she. 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best home furnishings vs lazy boy