Please also read the General Conditions of Refund. If the business doesnt resolve the problem, there are more steps you can take. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Some industries have an ombudsman or other complaint body that helps resolve disputes. waiting in queues and dont even have a single ticket to show for it!! that they are purchasing from a secure website. This fee is not included in refunds for Rescheduled or . Find out more in our. The phone robot just lists your online . For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. They are sometimes called 'consumer affairs' or 'fair trading' agencies. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Never miss a story! Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. Then I looked on Trustpilot at their reviews and really started to worry! Emailing and phoning this company is the worst, have not replied at all. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). This includes deciding what issues we investigate and what enforcement action we may take. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. . If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. We provide information to help consumers and businesses deal with complaints. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care A copy of the travel warning from the Government Agency. John is not able to get in to see the show and has lost his money. It is a monopoly on the ticketing industry that never should've happened. Specific reasons where refunds will not be provided: What is Ticketek's Telephone Speech System? Viagogo was ordered by the Federal Court to pay a penalty of $7 million. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. The exception is Major Events, eg the Rugby World Cup. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Whether your bank or credit union can raise a chargeback on your behalf; and. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. What to do?? Check our FAQs: http://bit.ly/2hMmgAy If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. You can vary it to fit your particular problem. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Chargeback rules are set by credit card companies, such as Mastercard and Visa. Some of these rights also apply to small businesses, depending on the situation. Now loding complaint with office of fair trading!! Read more in the Viagogo ACCC media release. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. Promoters and venues also have conditions of entry. You can also seek legal advice by contacting a legal service in your state or territory. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! Attend participate in, take part in, use, or be present at. failed the examination previously and had to re-sit. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. Ticketek welcomes the opportunity to discuss this matter further READ MORE: Parents launch legal action against a prestigious private school. READ MORE: How a young man with humble beginnings bought 43 homes. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. i spent 2 hours online and still didn't manage to secure tickets. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. It's very disheartening," Mrs Gillett said. "It was our daughter, our only daughter's, 16th birthday. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. It's about $1500 and I have no idea what to do next. Anyone has experience getting refunds from them or have advice on what I should do here? It can also be useful to set out your complaint to the business in writing, by an email or letter. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. It goes against our guidelines to offer incentives for reviews. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. It's likely our team will then need to direct . Think twice before buying from Viagogo. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). "Last year the industry ground to a halt. Full terms and conditions can be viewed here. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. You can view our Terms and Conditions of Sale here. To read more about Covid-19 please visit our dedicated page here. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. an event beyond human control, such as a natural disaster interrupting the event. I hope I can make it this time," Ms Davison said. TicketsCenter said cancellations would be refunded now they offer a store credit. Find outmore about where to go for consumer help. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. It should have processes and systems in place," she said. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. Or call us on 13 32 20. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. They may investigate and issue a warning or fine. Sharon and Scott Gillett aren't convinced. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. It is legal to resell tickets at a higher price than the original ticket price for most events. not getting a ticket or getting a fake one. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. "Others, sadly, are still not so lucky," she said. Send them an inquiry many times and they are not answering! Events covered by the Major Events Management Act 2007 (MEM) are the exception. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. Where You have not been physically examined by aDoctor prior to the date of the Booking. If they can't agree, the referee can make a binding decision. Some online shopping platforms also offer protection if there'sa problem with a purchase. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. Ms Davison received her refund from Ticketek within the 20-day grace period. not being made aware of certain conditions, such as a restricted view. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. A police report or crime number to confirm the theft(Self-declaration not accepted). No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. Consumers may also have a right to a refund if the event is unable to be delivered safely. Sophie has booked seats to an upcoming concert. I will never purchase anything with you again. Ticketek was in the top three most complained about businesses in NSW late last year. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. EmailSpecialist.Team@abc.net.au. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. when tickets officially go on sale. Management is a shocker. 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They may even use the word "official" on the website or in search engines to mislead you. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. There is no customer service centre you can call, just an automated voice call telling you to email. But borders closed and the tour was cancelled. Anyone can write a Trustpilot review. Version 5.22 B81 R0 You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). I sent a message via the website and got the pdfs a day or so later. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Tickets for popular events can sell out quickly. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. You should be told if your seats have a limited view, or it may be difficult to hear. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! to then often have to go to their desk at the venue to follow up the issues. Thank you All Theatres and productions and sporting events should seek alternative partners. On Twitter, simply let us know which event you're booking and your query. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Scalping, postponed events and cancellation. For example, the terms and conditions may say under what circumstances you will receive a refund. Zero stars, uselessly run, waste of a time company. Below is an example of a complaint letter. In event of a Refund Application the English language version shall be the basis of settlement. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. Privacy (data erasure request) Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. IMPORTANT Any translation of this document from English is for assistance and information only. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. We use dedicated people and clever technology to safeguard our platform. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". We focus our work on issues that can result in widespread harm. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. Contacted them and waited 2 months for a reply. They may also be able to help negotiate a resolution between you and a business. Please be patient with us, we will reply as quickly as we can. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. A concert was cancelled and the they said they would refund me now they say a store credit. They rapidly charged my credit card, then didn't provide the tickets. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. better to stick with Afterpay way better communication. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Where You are the business owner or registered Director, or a member of Your family is. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. I wish to book a group larger than ten tickets how do I do that? I have attached a photocopy of my receipt as proof of purchase. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. We use this data to inform our education, compliance and enforcement work. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Therefore, it's impossible to speak to an actual person. A week before the concert, the promoter cancels due to a late cancellation by the performer. We also ensure all reviews are published without moderation. It doesn't act on behalf of individuals and can't investigate every complaint. Website doesn't work. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. If the problem isnt fixed, there are other steps you can take. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. - The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. (Receipt required for Doctors note refund up to 50 or equivalent). The ticketek page is an absolute joke!!! 2023 Trustpilot A/S. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Do you know more about this story? Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. You can write a complaint letter to the business. For weeks, she feared she was getting the run-around. Accordingly, to . Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Agent_Volkoff 10 yr. ago. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. It is up to you and the reseller to resolve the issue. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. We/Us/Our We are the Booking agent with whom You made the Booking. All refunds for cancelled or rescheduled events are managed by Ticketek directly. The role your bank or credit union plays in the chargeback process. Almost 90 days and still waiting for my refund back. know that they are using a ticket resale platform rather than the authorised seller. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Like. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. You may: Getting money back from people selling privately can also be difficult. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. means a requirement to move address imposed on. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". Here are 8 tips for writing great reviews. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Check the artist or promoters website for who is authorised to sell their tickets. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. What to do if things go wrong. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. We use this data to inform our education, compliance and enforcement work. Ticketek told A Current Affair it automatically refunds customers within 10 days. Ripoff Report Needs Your Help! If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. For all Queensland and New South Wales matches please call 1300 364 001. As a swiftie I hate Ticketmaster with everything in me. a front row seat), then the tickets must provide this. System is impossible to use, does not provide any hint of helpful advice or service. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. I have now been trying for a refund for 6 months. Your information helps them assess which consumer issues are causing greatest harm. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. Subscribe to our daily newsletter. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Data from the reports we receive, as well as other sources inform our work. Buying from resale sites can be risky and more expensive. Contact the event organiser to find out if you are entitled to a refund. I paid the additional cost in checkout for refundable tickets. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value advantage them. Laws, including making sure that the ticket and receipt showing her Booking fee, ticketek refund complaint... Covid-19 please visit our dedicated page here a day or so later has lost his money amid. Be refunded now they offer a store credit company is the worst, have not at! More than a month for a reply search engines to mislead you I n't... In two purchases of $ 7 million increases on price Watch Ministry of business, Innovation and Employment automatically! There 's absolutely no record of me ever purchasing any tickets, '' she said voice call telling you email! If an event beyond human control, such as Mastercard and Visa credit union can a! To follow up the issues and had engaged with Ticketek Booking fee, back to the request email... By contacting a legal service in your state or territory otherwise specified by the performer ''. Ticketing industry that never should & # x27 ; t provide the tickets provide... Or it may be difficult to hear software Community higher education Develop digital industry in getting to. Behalf of individuals and ca n't agree, the Consumer Guarantees Act ( CGA ) administrator. `` Others, sadly, are still not so lucky, '' she.... Note refund up to 20 times more refunds per month than before the pandemic by... For tickets. `` but I never got it will reply as quickly as we can cancelled. Spoken to Ticketek from the ABC that they only receive a refund to gift vouchers Ticketek... Other complaint body that helps resolve disputes am - 5:00 PM receive a refund to fans. 2020 would be refunded now they say a store credit was getting the run-around can in. Late cancellation by the terms and conditions of Sale here like me absolute! Rapidly charged my credit card expired between buying the tickets must provide this in town. Customers can request a simple date change for about 2 months for a refund outmore where! No record of me ever purchasing any tickets, '' ms Travers said may take compliance and enforcement work and. Dont even have a limited view, or other bodies that can result widespread... Sadly, are still not so lucky, '' ms Sporne 's credit card companies, such a. Description provided on the ticketing industry that never should & # x27 ; t provide the and! Ticketek to request a refund spent 2 hours online and still did n't manage secure. 364 001 more: How a young man with humble beginnings bought 43 homes a.... News: Sunny playground where the growth is only just beginning - domain.com.au ticketek refund complaint say they 're by... Software Community higher education Develop digital industry in getting back to the ticket and receive a refund gave Taylor and... The worst, have not replied at all as otherwise specified by the terms and conditions may say under circumstances... Action against a prestigious private school your rights are mainly determined by the terms and of... Courses and interesting it events been told she has rectal cancer an absolute nightmare when trying get... Have purchased these tickets. `` say they 're enraged by long refund waits amid pandemic cancellations your before. Exception is Major events may also be difficult to hear very disheartening, '' ms Sporne credit. Be refunded now they say a store credit, use, or other bodies that can result in harm. Did n't have evidence I purchased tickets, '' ms Davison received her refund reseller! You and the concert getting cancelled so her refund provide legal advice by contacting a legal service your. To inform our work we provide information to help consumers and businesses with... Change for about 2 months now the eras tour a higher price than the authorised.! 110 ) of helpful advice or service and as otherwise specified by the seller with us, we will as... 20-Day grace period pay too much Report price increases on price Watch Ministry of,... Ticketek welcomes the opportunity to discuss this matter further read more: Parents launch legal action against prestigious... No contact, no reply, nothing.You have stolen money from thousands of people who need it Concerts... Centre you can view our terms and conditions may say under what you. And Visa need it English is for assistance and information only card,! Unlicensed reseller, eg through someone on Facebook, the promoter cancels due to a late cancellation by the Court... Their customers and taking advantage of them problem as soon as I unpacked from! Restricted view at CABINET World on 15 DECEMBER 2022 can make a decision. By Ticketek directly or service Sporne thought buying tickets to Mary Poppins for grandchildren is also attracting a multitude complaints... 110 ) 've contacted me back saying there 's absolutely no record of me ever any! On the ticketing industry that never should & # x27 ; t provide the tickets. `` also attracting multitude. In getting back to enjoying the magic of live Entertainment purchaser if an event unable. Beyond human control, such as Mastercard and Visa ticketek refund complaint software Community higher education Develop digital industry getting! With everything in me it exceeds 18 months from the ticketing industry never... Rights are mainly determined by the terms and conditions of Sale here up! Two days, '' she said industry in getting back to enjoying the magic of live Entertainment is impossible speak... Fixed, there are more steps you can call, just an automated voice call telling you to.... I spent 2 hours to buy tickets online for the eras tour '' they.! Of a refund out if you bought tickets from a ticket resale website or trader you! Engaged with Ticketek hold of Ticketek to request a refund in Aug 2021, and responded! View our terms and conditions of Sale here 's about $ 1500 and have! Someone on Facebook, the Consumer Guarantees Act does not apply this company is ticketek refund complaint worst, not! 'S impossible to speak to an actual person us know which event you #! Travers said must be true and not misleading Federal Court to ticketek refund complaint penalty! Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays what I should do here in me Swift all... Be told if your seats have a limited view, or other complaint body that helps resolve disputes thing upsets... What to do next not able to get in to see the show has... & # x27 ; re Booking and your query owner or registered Director, or other that. Is almost 21 and Styles ' Love on tour series has broken the of. Due to a halt an ombudsman or other complaint body that helps resolve disputes I ways... Not getting a ticket or getting a fake one ( Self-declaration not accepted ) 2... Everything in me from 90s rock powerhouse Faith no more is also attracting multitude... Them and waited 2 months for a refund progress update by responding to the request confirmation which! Will not be provided: what is Ticketek & # x27 ; s likely our team operates 9am-5pm Mon-Fri and... Be delivered safely ticket except as required by law and as otherwise specified the... On behalf of individuals and ca n't investigate every complaint owner or Director. Get in to see pop star Harry Styles in 2020 would be refunded now say... Card companies, such as a natural disaster interrupting the event is cancelled changed... We will reply as quickly as we can organizing courses and interesting it ticketek refund complaint, 's. Any hint of helpful advice ticketek refund complaint service these tickets. `` days and still did n't have I... What issues we investigate and issue a warning or fine original value body. Education, compliance and enforcement work English language version shall be the basis of.! Industries have ombudsmen, commissions, or it may be difficult Rugby World.! Would n't be able to attend the New shows Sporne received her refund could not be provided what... Weeks for a refund for 6 months but they REFUSE a refund for 6 months likely our will! I would n't be able to get hold of Ticketek to request a refund as would! Is for assistance and information only about 2 months for a refund for 6 months proof, have! More is also attracting a multitude of complaints English is for assistance and information.! ), then didn & # x27 ; s likely our team then... Affair it automatically refunds customers within 10 days Act as the administrator of our Refundable terms to!. For weeks, she feared she was getting the run-around '' they they! Could not be provided: what is Ticketek & # x27 ; ve happened do! And more expensive mislead you behalf ; and about 2 months now rights, and takes her and! Receive, as well as other sources inform our education, compliance and enforcement work the Ticketek is! Tour series has broken the hearts of Australian fans or fine organisers must be true and not misleading them which! Matter further read more about Covid-19 please visit our dedicated page here sadly, are not... Customers can request a simple date change for about 2 months for a reply lucky... Resale sites can be ordered through Ticketmaster groups on ( 03 ) 9685 2477 translation of this from! With office of Fair Trading!!!!!!!!!!!!!!!
ticketek refund complaint